Privacy Policy
Animal Clinic Western, Inc. ("we," "us," or "our") is committed to protecting the privacy of your information. This Privacy Policy explains how we collect, use, and share your personal information.
1. What Personal Information is Collected
We may collect the following types of personal information:
Client Information: Name, address, phone number, email address, billing information, and emergency contact information.
Pet Information: Pet's name, species, breed, age, gender, medical history, vaccination records, and treatment information.
Communication Data: Records of communications with you, including phone calls, emails, and text messages.
Website Data: Information collected through our website (www.animalcw.com), such as IP address, browser type, and browsing behavior (if applicable).
Payment Information: Credit card details or other payment information (collected securely for processing payments).
2. How Personal Information is Used
We use your personal information for the following purposes:
Providing Veterinary Services: To diagnose, treat, and care for your pet.
Appointment Scheduling and Reminders: To schedule appointments, send appointment reminders, and communicate about your pet's care.
Billing and Payment Processing: To process payments, send invoices, and manage your account.
Communication: To respond to your inquiries, provide updates on your pet's condition, and communicate important information about our services.
Improving Our Services: To analyze data and improve our services and client experience.
Legal Compliance: To comply with applicable laws and regulations.
Marketing (with consent): To send you promotional materials or newsletters about our services (only if you have opted in to receive such communications).
3. Who Personal Information is Shared With
We may share your personal information with the following:
Veterinary Specialists: With your consent, we may share information with veterinary specialists for referrals or consultations.
Laboratories: We may share samples and related information with laboratories for diagnostic testing.
Payment Processors: We use secure third-party payment processors to process your payments.
Business Partners: We may share information with trusted business partners who assist us in providing our services (e.g., appointment scheduling software providers).
Legal Authorities: We may disclose information to legal authorities if required by law or to protect our legal rights.
SMS Messaging: SMS consent is not shared with third parties or affiliates for marketing purposes.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.
5. Your Choices
You have the right to:
Access your personal information.
Request correction of inaccurate information.
Opt-out of receiving marketing communications.
6. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Animal Clinic Western, Inc.
23820 Western Ave., Harbor City, CA 90710
Tel: 310-534-0315
ask@animalcw.com
SMS Terms of Service
By opting into SMS from Animal Clinic Western, you agree to receive text messages from us. These SMS terms and conditions ("SMS Terms") govern your use of our SMS services.
Types of Messages
You may receive the following types of SMS messages from Animal Clinic Western:
Appointment scheduling and reminders
Prescription refill notifications
Pet health updates and follow-up care instructions
Updates regarding clinic hours or services
Billing and payment notifications
Marketing or promotional messages (with your consent, if applicable)
Message Frequency
Messaging frequency may vary. The number of messages you receive will depend on your interactions with us and your preferences.
Cost
Message and data rates may apply. Check with your mobile carrier for details on your plan.
Opting Out
You can opt out of receiving SMS messages from Animal Clinic Western at any time. To opt out, text STOP to any message you receive from us. You will receive a confirmation message that you have been unsubscribed.
Help and Support
For assistance with our SMS service, text HELP to any message you receive from us or visit our website at https://www.animalcw.com.
Privacy and Terms of Service
Your privacy is important to us. Please see our https://www.animalcw.com/privacy-policy for information on how we collect, use, and protect your personal information. Our general [Your Terms of Service URL] also apply.
Changes to These Terms
We may update these SMS Terms at any time. We will notify you of any material changes.